Policies & Procedures

Tuition, Refund, And Cancellation Policy

Livestream And Classroom Courses:

Students may request a refund within 24 hours from the start date of a Livestream or Classroom course to receive a refund*. If you no longer qualify for a refund, Students can email [email protected] to request a transfer to a self-paced online course. Livestream and Classroom students who do not attend their scheduled class will not qualify for a refund. Completed courses do not qualify for a refund. If the student purchased a promotional package and completed at least one for-credit course, a refund is no longer available for the entire package. *Physical textbooks, manuals, and shipping are non-refundable.

Online Courses:

Starting from the date of purchase, students have 10 days to request a refund*. If a course is completed, it does not qualify for a refund. If the student purchased a package and completed at least one for-credit course, a refund is no longer available for the entire group package. Students will not be granted any refunds for any expired courses or courses past the original expiration date. *Physical textbooks, manuals, and shipping are non-refundable.

Online Course Extension

Your course access period begins from the date of purchase. Access length is typically determined by state regulations, but please refer to your Online Access email for additional information. Your course access end date is also listed on your course Dashboard.

You can purchase an extension on your REcampus Student Dashboard by clicking “Purchase Extension” listed below the course, where you will be prompted to choose the length of extension preferred and enter payment information. Note: ability to extend course access is specific to state regulatory requirements.

Transfers:

Students who enroll in online courses may have the opportunity to audit or review in-person classroom courses, subject to availability. Students should email [email protected] to get approval for a seat before attempting to audit a course. Students who wish to transfer to the classroom course can do so upon paying the difference between the classroom and online course tuition. Students may transfer to an online course, but there are no refunds for the difference unless requested within the first five (5) days of the registration date. All transfers must be approved by the school Director. Time spent in Classroom and Online courses cannot be transferred or interchanged. Any additional course materials will be the responsibility of the student to order through their Powerhouse Real Estate School online portal or other state approved sites.

General Refund and Cancellation Policies:

·         If a course is completed, it does not qualify for a refund.

·         If the student purchased a package and completed at least one for-credit course, a refund is no longer available for the entire package.

·         Physical Product Return/Refund/Cancellation Policies

As a general policy, physical textbooks, manuals, and shipping are non-refundable.

You must contact your Powerhouse Real Estate School for a refund authorization. If a refund is authorized, the school will forward that authorization to the technical support department of REcampus. The box the materials are returned in must be postmarked within 90 days of receipt of the order. Please return the materials, along with the packing slip and/or a copy of the original invoice to:

Lakeside Book Company - Returns
ATTN Returns
677 Brighton Beach Rd
Menasha, WI 54952

Approved refunds will be issued to the original payment method within 30-45 business days after the return is received and processed.  All associated shipping charges from original order are non-refundable. 

General Refund Policy: Real Estate Exam Prep, Textbooks, and Real Estate Professional Development:

No returns or refunds on purchases from the following Areas of Interest: Real Estate Exam Prep, Textbooks, and Real Estate Professional Development. All sales are final. If an item is defective, we will exchange it for a new one of the same version within ten (5) days of purchase date.

Returns/Refunds for eBooks

To request a refund for an eBook, please contact your school for a refund authorization. Your school will submit the refund request to the Dearborn Technical Support team.  Dearborn’s return policy for eBooks is the following:

1 – For any codes that have NOT been redeemed, a full refund will be provided if processed within 30 days of the purchase.

2 – For any redeemed codes, a refund can be processed within seven days of purchase. Please note: a 5% admin fee will be charged for any redeemed codes.

General Policies

Exam Prep Class:

A 20% exam prep class discount will apply to any group of two or more students that register at the same time for the same pre-license class. Both students must be pre-registered, and tuition must be paid in full one (1) prior to the start of class. Discounts are not retroactive, and no exam prep class discounts will be honored on the start date of the class. This discount cannot be combined with any other discount or promotion. No refunds will be

Coupons, Promotional Discounts, Etc:

Any student registering with a coupon or promotional code must be pre-registered and paid in full at least 24 hours prior to the start of the class to receive the discount. The discount only applies during the initial registration. No retroactive discounts will be given, and no discounts will be honored on the start date of the class. Powerhouse Real Estate School only accepts discount codes that have been specifically authorized and published by Powerhouse Real Estate School (ie: online promotional sites). And cannot be combined with any other discount or promotion.

Transfer Policy:

Students may make a switch from one program to another once with written authorization from the Director. Instructors cannot authorize transfers. Students switching from one program to another (ie: online to class, or English to Spanish) may be charged a transfer fee if the transfer is permitted.

Tuition Fees:

Tuition covers class fees and one set of materials (if included in tuition). Tuition must be paid in full prior to the start of any class. Please email [email protected] regarding what is or is not included with each class.

Tuition is valid for the specific program the student signed up for, and for a specific time period. Powerhouse Real Estate School will consider transferring tuition to another program, provided the request meets refund guidelines. Students who do not complete courses within the allotted time will be required to pay the current tuition, minus a prior student discount to continue. The following are the timeframes that tuition is valid:

·         Real Estate Sales and Broker Pre-license classroom courses: 2 years

·         Real Estate Sales and Broker pre-license online courses: 1 year

·         All other courses: 1 year

Shipping Policy

All materials are shipped as promptly as possible based on product availability, usually within 1 business day after receipt of order and payment processing. Orders are shipped via UPS Standard Ground unless otherwise instructed. For an additional fee, we will ship materials by Next-Day or 2nd Day service. Next-Day and 2nd Day order requests must be received by 12:40 pm Eastern time to be delivered the following business day.

Material Updates:

From time-to-time course materials will be updated and changed. For courses that include materials, Powerhouse Real Estate School will provide the student with one set of materials. If the materials are later updated or revised, it is the student’s responsibility to pay for upgraded materials.